Trouble Shooting

If you have problems in downloading data from your PAT, check the following:

• Is the cable that you are using to download the one supplied with the PAT or one purchased from the manufacturer. Cables purchased from computer vendors which they describe as serial cables are usually not, they are usually serial extension cables and will not work. Some PAT testers use very specifically wired cables, you can see the wiring diagrams for all the PAT testers that SimplyPats supports here: Wiring the Download Cable
• Is your cable linking the PAT to your computer fully plugged in at both ends?
• If you are using a USB to Serial converter is it one that we have recommended and are the drivers installed correctly?
• If you are using a USB to Serial converter is the manufacturers download cable also connected to the USB to Serial converter.?
• Have you read the section relating to downloading data in your PAT Manual?
• Have you double checked the Baud Rate on the PAT Tester and in the Program?
• Are you sure which Com Port your cable is plugged into?
• Is your PAT sending data in the correct format? SimplyPats usually requires the data to be sent in one specific format and the PAT testers may have the ability to download in various formats. See - Downloading From Your PAT
• If you are using a Seaward Europa+ and Supernova+ and a USB to Serial converter, have you tried ticking the USB to Serial converter box on the System Settings Screen?
• Are you sure the com port you are using isnt being blocked by another program? e.g. Mobile Phone software, Camera Software, PDA Software, GPS Software?
• Have you tried exiting the SimplyPats program and restarting it?
• Have you tried switching off the PAT and restarting it?
• Have you checked your download cable for a fault? See - Wiring The Download Cable
• Have you tried downloading a later version of SimplyPats from the internet? Go to RSR Systems Web Site to check for a newer version. www.simplypats.co.uk

If you still have problems ring RSR Systems Ltd for support Technical Support, or go to the support section on the simplypats website www.simplypats.co.uk see also our web forum www.simplypats.net where there maybe additional help.

Return To Contents

(This Topic Last updated 23/09/2011)